General conditions of the RMA

Cancellations and refunds

  1. Due to INFORPOR’s working system, orders confirmed by any means (telephone, fax, e-mail, web) are considered irrevocable and cannot be cancelled.
  2. We will not accept the return of non-defective goods except in the case of an error in INFORPOR’s service. This error must be notified by fax within 10 days of receipt of the goods.
  3. Any shipment of goods to our warehouse must have been authorised by the allocation of an RMA number; therefore any unauthorised shipment will be refused.
  4. The damages caused by the transport must be notified in a term inferior to 24 hours from its reception, as much to the agency of transport as to INFORPOR. Any subsequent claim will have no effect.
  5. Many manufacturers have their own product defect management or customer service department. In such cases, we will provide them with the telephone number that the end customer should call so that the corresponding manufacturer can take care of the handling of the complaint, as we as wholesalers are not authorised to do so.
  6. From 3 months after the date of purchase, products in good condition will not be accepted for return.
  7. All shipments of goods must be sent to the following address:

Polígono Industrial Campollano
Zona Norte, Calle B n°128
02007 – ALBACETE


Conditions of receipt of goods

  1. Please ensure that a copy of this document is attached to the inside and outside of the packaging in a visible place. (If the RMA number does not appear on the outside of the packaging, the shipment will not be accepted and will be returned to the sender).
  2. We will not accept DEFECTIVE material without packaging, i.e. the entire product must be returned in its ORIGINAL PACKAGING.
  3. We will not accept NON DEFECTIVE material whose packaging has been written on, or tampered with. Therefore, put the product(s) in additional packaging, do not write on the original packaging or add labels.
  4. Do not add goods to the shipment that are not authorised in this RMA, as we will cancel the entire return.
  5. You have 15 working days to send the material once the authorisation number has been given.
  6. Freight:
    • At INFORPOR’s expense, if the cause of the refund is:
      • Due to shipping error
      • Defective product (with the exception of those listed in point 5 of the previous paragraph)
    • At customer’s expense:
      • By the agency of your convenience (If the goods should be sent carriage paid and arrive carriage forward, the amount of the shipment will be deducted from the corresponding credit note).